Shipping policy
Last updated: August 20, 2026
At WELLNOOR, we are committed to providing a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through the WELLNOOR online store.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next available business day.
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information where available.
2. Delivery Time
Estimated delivery times may vary depending on your location, shipping method, product availability, and courier service.
Domestic Orders
For orders within Pakistan, estimated delivery is generally:
3–7 business days
Delivery times are estimates and are not guaranteed. Remote areas may require additional delivery time.
International Orders
For international orders, estimated delivery is generally:
7–14 business days
International delivery times may vary depending on the destination country, customs clearance, courier service, and local delivery conditions.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout based on:
- Delivery location
- Order size or weight
- Shipping method
- Courier availability
- Applicable international shipping rates
Any applicable shipping charges will be shown before you complete your purchase.
From time to time, WELLNOOR may offer free shipping promotions or discounted shipping on selected products or orders.
4. Order Tracking
Where tracking is available, you will receive a tracking number or tracking link after your order has been shipped.
You can use the tracking information to check the status and progress of your delivery.
Please allow some time for tracking information to become active after your order has been dispatched.
5. Delivery Delays
While we work with reliable shipping partners to deliver orders on time, delays can sometimes occur due to circumstances beyond our control, including:
- Courier delays
- Severe weather
- Public holidays
- Customs clearance
- High order volumes
- Incorrect or incomplete delivery information
- Remote-area delivery
- Other unforeseen circumstances
If your order is delayed, please contact us and we will do our best to assist you.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
Please carefully check your:
- Full name
- Phone number
- Street/address
- City
- Postal code
- Country
If you provide an incorrect or incomplete address, delivery may be delayed or the order may be returned to the sender.
If your order has not yet been shipped, please contact us as soon as possible to request an address correction.
Once an order has been shipped, changes to the delivery address may not always be possible.
7. Failed or Missed Delivery
If a courier attempts delivery and the recipient is unavailable, the courier may make additional delivery attempts or contact the customer.
If an order is returned to WELLNOOR because of:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Refusal to accept delivery
- Failure to collect the package
additional shipping charges may apply if the order needs to be shipped again.
8. Damaged Packages
If your package appears damaged when delivered, please inspect the package before accepting it where possible.
If the product inside is damaged, contact WELLNOOR as soon as possible and provide:
- Order number
- Photos of the package
- Photos of the damaged product
- A short video, where necessary
We will review the issue according to our Return & Refund Policy.
9. Missing or Incorrect Items
If your order is missing an item or contains an incorrect product, please contact us within 7 days of delivery.
Please provide your order number and clear photos of the received items so that we can investigate and provide an appropriate solution.
10. International Shipping
WELLNOOR may offer shipping to selected international destinations.
International customers are responsible for ensuring that the ordered products can legally be imported into their destination country.
Depending on the destination, international orders may be subject to:
- Customs duties
- Import taxes
- VAT or other local taxes
- Customs clearance fees
- Other government or courier charges
Unless otherwise stated, these charges are the responsibility of the customer.
Customs delays are outside WELLNOOR's control and may affect the estimated delivery time.
11. Shipping Restrictions
Some products may have shipping restrictions based on their size, weight, nature, destination, or applicable courier regulations.
If a product cannot be shipped to your selected location, the available shipping options may not appear at checkout.
12. Multiple Products in One Order
If you purchase multiple products in the same order, your items may be shipped together or separately depending on product availability, warehouse location, and shipping arrangements.
If your order arrives in multiple shipments, you may receive separate tracking information.
13. Lost Packages
If your tracking information shows that a package has been delivered but you have not received it, please contact us as soon as possible.
We may contact the shipping provider to investigate the delivery status.
WELLNOOR is not responsible for packages delivered to an incorrect address provided by the customer.
14. Shipping & Delivery Contact
If you have questions about your order, shipping, delivery status, or tracking information, please contact us at contact.wellnoor@gmail.com.
We will do our best to assist you and provide an update regarding your order.
15. Changes to This Shipping Policy
WELLNOOR may update this Shipping Policy from time to time to reflect changes in our shipping services, courier partners, delivery locations, or business practices.
Any updates will be posted on this page with a revised “Last updated” date.
Thank you for choosing WELLNOOR.